Overview MICRO CENTER is the nation’s leading computer and electronic device big box retailer. Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. We are passionate about customer service and developing long-term customer relationships and are looking for those who share these values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS , starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. If you have a passion for computers and want to have a high earning potential based on your productivity, Micro Center can be the place for you. You’ll spend up to half your time at the Service Counter assisting customers with service options to build repeat business, while the remainder of your time will be spent in the shop diagnosing and repairing devices and communicating repair status to customers. A job video is available to view. Major responsibilities Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store. Recommend service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions. Identify, diagnose, and document hardware failures or software problems on devices including desktops, laptops, mobile phones, TVs, and monitors. Assemble custom computers as part of the BYO (build-your-own) sales process. Understand and utilize technical manuals and support resources while maintaining appropriate technical and vendor certifications; stay up to date on retail products and current technologies. Maintain a cash till, handle customer transactions, and keep the work area clean with accurate inventory tracking. Provide timely, complete, and accurate information to customers via face-to-face, telephone, text, and email regarding their service event. Education & Experience High School diploma or equivalent with one-year related computer service, repair, or technical customer service experience strongly preferred. CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. Apple certifications are highly desirable. Excellent communication and interpersonal skills with the ability to multi-task and adjust priorities. Physical requirements: lift up to 50 lbs., stand for prolonged periods. Shifts include hours before and after the store is open to the public and may include mornings, nights, weekends, and holidays. Benefits Medical, Dental and Vision benefits for regular full-time associates. Employee discount including a Friends & Family program. Tuition reimbursement and education discounts. Paid time off for regular associates. 401(k) plan with company match. Vendor and company job training and career advancement opportunities. Our growth opportunities Micro Center empowers employees to pursue growth through hard work, loyalty, competitiveness, and a commitment to the customer. This is a place where future success is a result of your own efforts and achievements. Micro Center is an Equal Opportunity Employer. Job details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Retail Referrals increase your chances of interviewing at Micro Center. Get notified about new Computer Technician jobs in Brentwood, MO. #J-18808-Ljbffr Micro Center
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