Job Description

Join to apply for the Computer Technician role at Tennessee Board of Regents (TBR) Title: Computer Technician Employee Classification: Technical & Paraprofessional Institution: Roane State Community College Department: IT Campus Location: Roane State Community College Job Summary Providing network and technical support to faculty, staff, and students. Job Duties Installs, maintains, and repairs microcomputers, multimedia and telephone equipment Troubleshoots and repairs computer hardware and software problems Installs and maintains network wiring and equipment Installs, configures, and troubleshoots locally- and network-attached printers Assists in maintaining the departmental inventory of computer equipment Provides technical support to faculty, staff, and students Assists in answering and resolving Help Desk calls Assists other technical staff in resolving work orders Logs calls into the Help Desk call and work order system Resolves and closes Help Desk calls and documents with meaningful resolutions Provides informal point-of-use training on microcomputer and telephone hardware and software use and access to administrative systems to faculty, staff, and students Assists microcomputer users with basic software applications and computer operations Minimum Qualifications High school diploma or GED with specialized computer training and a minimum of two years of related experience Demonstrated experience in working with Microsoft Windows operating systems and/or Apple Macintosh operating systems Understanding of networking and VOIP telephone systems Ability to troubleshoot network, software, multimedia, and hardware problems Ability to install, maintain, and repair a variety of microcomputers, multimedia equipment, printers, and peripherals Ability to transfer or apply technology concepts across a variety of applications and hardware platforms Ability to communicate technical information to people with various levels of computer knowledge and interact well with people of all ages and diverse backgrounds Preferred Qualifications Associate's degree Knowledge, Skills, And Abilities The ability to lift or move, with or without assistance, computer and computer-related equipment weighing up to 50 pounds may be required Physical Demands / Working Conditions The ability to lift or move, with or without assistance, computer and computer-related equipment weighing up to 50 pounds may be required Seniority level Entry level Employment type Full-time Job function Information Technology Industries: Higher Education #J-18808-Ljbffr Tennessee Board of Regents (TBR)

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